Returns & Exchange
RETURNS & EXCHANGES
GOZON accepts returns on: unworn, unwashed, full price merchandise with original tags attached. To process a return, GOZON online return form must be completed within 7 days of original delivery confirmation. Once return is approved by GOZON Customer Service, packages must be postmarked no later than three days.
*We do not accept exchange of merchandise
NOT APPLICABLE FOR RETURNS:
- Sale Merchandise
- Accessories(Bags, Hats, Jewelry, Socks, Scarves)
- Promoted Items
*Exclusions apply, GOZON reserves the right to refuse any returns.
NOTE: You have 48 hours within delivery confirmation date to claim a defect on any items listed as "NOT APPLICABLE FOR RETURNS" to receive a refund due to damage or defect. Please contact email@example.com to claim a defect.
GOZON's Fulfillment Center is located in Los Angeles, California and operates under Pacific Standard Time (PST).
To make a return please follow the next three steps carefully:
- If your order is within the 7-day return window, please complete the online form HERE. Please make sure that all mandatory fields are filled out. You will need your order number and the email used at the time of purchase. If your order was delivered outside of this window, our Customer Service team will assist you with the return process. Please email us at firstname.lastname@example.org.
- Once your return is accepted, send in the items to the address provided to you at that time. Please safely enclose the approved return item(s) in the shipping package of your choice with any return paperwork requested. Then simply drop off your package at your preferred carrier.
NOTE: If using your own shipping label, GOZON strongly recommends using delivery confirmation on your return package, as GOZON will not be held liable for any lost, damaged, or late return packages.
All returns will be processed within 14 business days upon receipt of return package to GOZON website fulfillment center. Customer will be refunded to their original form of payment.
FINAL NOTE: GOZON reserves the right to refuse any returns without an approved online return form. We do not accept exchange of merchandise. In order for us to process your refund, you must complete all steps in the Online Returns. Failure to comply with these instructions will automatically be marked as ineligible. All shipping and handling costs are non-refundable. All damaged or late return shipments will be sent back to customer via ground shipping and not applicable for further returns.
*GOZON Holiday Return Policy: Orders placed between December 1st - December 23rd will be eligible for an extended Return Policy. Items purchased during this time must be postmarked no later than January 2nd of the following calendar year. This excludes all items not applicable for return.